Laboratory Equipment Support
Technical Specialists
Grant Instruments have a dedicated team of technical specialists. The aim of this team is to answer technical support enquiries and to assist the customer in selecting the right product to meet the customer needs. The team works closely with their colleagues in sales and service to ensure we deliver the highest level of customer care.
How the technical specialists team can help:
- Technical after sales support
- Produce quotations
- Progressing customer sales orders
- Arrange shipments
- Customer care and quality enquiries
- Arrange literature deliveries
- Calibration enquiries
- Accessories
- Product loan or hire enquiries
- Replacement user manual enquiries
The team are available to answer your queries from 8.15am to 5pm Monday to Friday.
Telephone: +44 (0) 1763 260811
Fax: +44 (0) 1763 262410
E-mail scientifictech@grant.co.uk
Laboratory Service Team
The Laboratory product service team will help with all your after sales service. The team is located in Cambridge but work closely with our distributor service agents throughout the world.
We aim to service all products within 5 working days of receipt.
For full information on how to return items and our service/warranty policies please see the support sections of this web site.
How the service team can help:
- Preventative product maintenance
- Fixed price servicing
- Calibrations traceable to UK National Standards. Calibrations to NAMAS standards are also available at an additional charge.
- On site servicing (normally within UK only)
- Provide spares
- All products are electrically safety tested to IEC61010 standards prior to returning to our customers
The service team is available to answer your queries from 8.15am to 5pm Monday to Friday.
Telephone: +44 (0) 1763 260811
Fax: +44 (0) 1763 262410
E-mail
service@grant.co.uk